Deliveries & Returns

Delivery Information

Free Delivery Spend Threshold

  • Free express delivery on orders over £200 (excluding VAT) and weighing less than 20kg, excluding Large Goods.
  • Free pallet delivery on orders over £750 (excluding VAT), including Large Goods.

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Other Delivery Charges/Options:

  • Express Parcel Delivery: £9.99 for every 20kg (up to 140kg).
  • Pallet Delivery: £79.99 for palletised orders (over 140kg).
  • All items that fall within our Large Goods bracket will be subject to a surcharge of £2.99 per item, unless the order is palletised which will waive any surcharge on any Large Goods.
  • £9.99 discount for every £200 (excluding VAT) spent for orders weighing over 20kg.

 Click & Collect:

  • Click & collect is available free to all our customers from our Leeds depot.

Detailed Delivery Breakdown

Delivery Charges Types:

  • £9.99 per 20kg up to a total weight of 140kg.
  • Once the order exceeds 140kg, it will be palletised and charged at £79.99 regardless of weight.

Order Weight and Value Discounts:

  • If your order weighs less than 20kg and is over £200, you qualify for free delivery.
  • If your order weighs over 20kg but the order value exceeds £200, you will receive a discount of £9.99 for every £200 spent. 

For example: If your order value is £450 and the total weight is 65kg, your delivery charge will be £19.99 (instead of £29.99). The £400 order value will remove two £9.99 charges, leaving you with only two 20kg charges to pay.

  • Orders valued at £750 or more will automatically qualify for free pallet delivery, no matter the weight.

Surcharges for Large Goods:

Large Goods 

  • Certain items that are large, fragile, or pose a delivery risk—such as paper hygiene products, glass drink bottles, large soft drink bottles, 5L containers, and cleaning chemicals that need to remain upright—are classified as Large Goods. These items are easily identifiable on our website by this symbol .
  • Items that fall under our Large Goods category carry a £2.99 surcharge per item. However, once your order is palletised, either due to exceeding 140kg or qualifying for free pallet delivery, these surcharges will be waived.

Delivery Times

  • Standard delivery

Next working day (allow 1-2 working days).

  • Pallet delivery

1-4 working days due to handling and location.

We dispatch all orders on an express delivery service with an aim to deliver all orders by the next working day, though we recommend allowing 1-2 working days to account for potential courier delays. For pallet deliveries, the estimated delivery time is 1-4 working days, depending on your location and the nature of the order. Alternatively, customers can choose to click and collect from our depot free of charge.

If you have any further questions, feel free to contact us.